Customer First Award for Excellence

 

Terry Henricks Chrysler Dodge Jeep Ram is the Proud Recipient of the Customer First Award for Excellence!

 

Here at Terry Henricks Chrysler Dodge Jeep Ram, we couldn't be happier to announce that we've been awarded the Customer First Award for Excellence by Fiat Chrysler Automobiles. This award is given to select Chrysler dealerships across the country who have demonstrated a commitment to providing everyone with exemplary customer service at all times. Out of roughly 2,600 Fiat Chrysler Automobile dealerships in the United States, only 124 dealerships earned the award, and we couldn't be happier or more proud of our staff and our customers for helping us make it happen!

 
 

In order to receive the Customer First Award for Excellence, dealerships must achieve goals in five core pillars, including:

Customer First Award for Excellence Criteria

  • Facility: Customers must consistently find the dealership clean, organized, convenient, and comfortable. To ensure this, the facility is certified twice a year.
  • Customer Processes: Dealer makes customers feel at home with consistent execution of processes like sales negotiations, delivery and follow up.
  • Performance: Dealerships are required to achieve a high level of satisfaction in customer sales and service satisfaction surveys.
  • Employee Survey: Dealership must survey employees every year and share the findings with employees in order to resolve and act upon the feedback received.
  • Training Certification: Ensures that all employees, whether it be sales, service, parts, or technical staff, must all meet training requirements.
 

Contact

Terry Henricks Chrysler Dodge Jeep Ram

1935 South Defiance Street
Directions Archbold, OH 43502

  • Sales: (888) 890-6164
  • Service: (866) 938-1775
  • Parts: (888) 600-0174

Hours

  • Monday 8:30am-8:00pm
  • Tuesday 8:30am-5:30pm
  • Wednesday 8:30am-5:30pm
  • Thursday 8:30am-8:00pm
  • Friday 8:30am-5:30pm
  • Saturday 8:30am-2:00pm
  • Sunday Closed
  1. Terry Henricks Chrysler Dodge Jeep Ram

    1935 South Defiance Street
    Archbold, OH 43502

    • Sales: (888) 890-6164
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The Customer First Award for Excellence is intended to help us build our relationships with our customers, so if you're currently in the market for a new or used vehicle or servicing or parts for your current Chrysler, Dodge, Jeep, or Ram vehicle, we welcome you to join us here at Terry Henricks Chrysler Dodge Jeep Ram today to experience first-hand what makes our award winning dealership so special. If you're looking for a great selection of new vehicles to choose from, we offer a wide variety, including the latest 2017 models. And with our always changing selection of new vehicle specials, we make it easier than ever for anyone to afford their dream vehicle. Regardless of which vehicle you'd like to make your next, we can help you afford it by working with you to come up with a personalized financing option that's attuned to fit your budget best! We are located right in Archbold, OH and proudly serve drivers from all over Wauseon, Defiance, Swanton, Delta, Toledo, and Napoleon.


The Big Picture

To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars: 
 

Let Us Show You the Customer First Difference

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